Procedure: Requesting Accessibility Accommodations
Purpose
The purpose of this document is to provide a clear process for visitors to request reasonable accommodation when they visit our facilities.
Scope
This procedure applies to all visitors, clients, and members of the public engaging with our organization in person or online.
Visitor Check-in & Registration Requirements
When you arrive on site, you will need to check in with Fibreco’s security and provide government identification.
If this is your first time visiting Fibreco, the security guard will provide you with the information to complete our site orientation training.
Please note that the training includes a short video followed by a quiz which can all be completed on your mobile device.
Safety Requirements
Fibreco is a safety-first facility. If your visit requires you to move about the facility beyond the office, you will be required to wear the following personal protective equipment:
- Hard hat
- CSA approved footwear
- High visibility vest
- Carbon Monoxide monitor in designated areas (ask site contact for specific details)
Please note: Fibreco’s facilities are not currently equipped with any ramps or lifts.
Procedure
1. Notification of Need
Visitors who need accommodations are encouraged to let us know as early as possible, preferably at least 5-10 business days before their visit or participation.
Requests can be submitted through any of the following methods:
- By Email: feedback@fibreco.com
- By Phone: 604-980-6543
- In Person: 1209 McKeen Avenue North Vancouver, B.C., Canada V7P 3H9
2. Information to Provide
When submitting an accommodation request, please provide the following information:
- Name and contact information
- Date(s) of visit or event
- Types of accommodation requested (e.g., wheelchair access, interpreter, large print materials, etc.)
- Any other relevant details to support the request
3. Review and Confirmation
The designated staff member will review requests as quickly as possible.
They will confirm that they have received the request within 2 business days.
Fibreco will make every reasonable effort to meet your accommodation request, and will communicate any limitations or alternative solutions if necessary.
4. Follow-Up
We encourage visitors to provide feedback on the accommodation process to help improve accessibility.
Feedback can be sent to feedback@fibreco.com.